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Resolved Crash kernelbase.dll, Exception code: 0xc0000005, Oracle Instant Client 19c, Windows Server 2016
  1. Issue
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  1. Peter Thiem
  2. PowerBuilder
  3. Monday, 6 December 2021 01:43 AM UTC

Hi Powerbuilder Community,

I am working on upgrading a powerbuilder application, and it crashed during startup in the applications citrix server environment.

Environment:

  • PowerBuilder 2021 (either build 1288, or 1311).
  • Windows Server 2016 Datacenter (Version 1607, OS Build 14393.4770)
  • Oracle Instant Client: 19.13.0.0.0
  • Oracle Database Version: 19.12.0.0.0

Crash Message

  • Faulting module name: KERNELBASE.dll, version: 10.0.14393.4770, time stamp: 0x618088d2
  • Exception code: 0xc0000005
  • Fault offset: 0x000dc622
  • Faulting process id: 0x20ec
  • Faulting application start time: 0x01d7e70d38d5af9b

But the error does not occur when:

  • Using Oracle Instant Client 19.12.0.0.0 on Windows Server.

And the error does not occur when:

  • Using Oracle Instant Client 19.13.0.0.0 on Windows 10.

Oracle Instant Client 19.13.0.0.0 is quite a new version at this point in time.

For now, I will downgrade to Oracle Instant Client 19.12.0.0.0 on the target server.

But I am concerned that I don't know the cause of the crash (it is too low level for me), and updates and patches to the system might trigger it here or in other places.

Is this possibly an expected bug, and the Oracle Instant Client 19.13.0.0.0 is not supported yet by PowerBuilder in Windows Server 2016 Datacenter, but it will be in future releases?

Or is it unexpected, and I should consider reporting as a bug to Appeon?

Or some feature/version of software in the environment is likely the cause?

Cheers, Peter

 

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