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PB 2019 R3 DW print error: "Error printing on . The printer couldn't print"
  1. Issue
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  1. Ronnie Po
  2. PowerBuilder
  3. Friday, 23 April 2021 11:22 PM UTC

A strange new issue has come up since I migrated to PB 2019 R3. Unfortunately for me, two customers discovered this in production after I upgraded their applications.


It seems that the DataWindow Print() method fails with certain printer/driver combinations.
When printing a DW for the first time, the following printer notification from Windows pops up:

"Error printing on <printer name>

The printer couldn't print"

(screen capture. don't know if this will show)

Subsequent calls to Print() produce this notification:

"Printer is in an error state"

The print queue looks like this:

Here are additional details that may be useful:

 - in one office with about 5-6 printers of various makes and models, this occurred with one printer but not others

 - in another office with 20+ printers of various makes and models, this occurred with three printers

 - these are the specific printers (so far) that I've found to have issues:

Lexmark MS410 Series XL
HP Color LaserJet M454
HP Color LaserJet M255dw

 - in one case (that I tried), replacing the manufacturer-supplied driver with a generic driver fixed the issue (but of course removed various printer-specific features from the user)

 - the issue occurs with both runtime 19.2.0.2670 and 19.2.0.2703

 - the issues does NOT occur with PB 2019 R2

 - I was able to reproduce the issue in development with my HP Color LaserJet M255dw (lucky me)

 - The issue occurs both when running the app and in the DW painter when choosing File > Print Report

I'll also report this as a bug, but I thought I'd throw it out here to see if anyone else had encountered this problem and come up with a workaround.

Error opening an Excel file with Windows Script issue adding rows to a nested report, with multiple master d...
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